Clause 7.10

ISO 17025 Complaints & Nonconforming Work

Establish complaint handling and nonconforming work procedures per ISO/IEC 17025:2017 Clauses 7.9 and 7.10. Covers the full complaint lifecycle (receipt, investigation, root cause analysis, resolution, trend analysis) and nonconforming work management (identification, impact evaluation, halt/hold/recall actions, customer notification, work resumption authority, CAPA linkage). Validates both processes for completeness and regulatory alignment.