# Skills tagged "Incident Management"

2 skills with this tag.

URL: https://rakenne.app/skill-tags/incident-management/index.md

- [ISO 20000 Incident and Service Request Management](https://rakenne.app/skills/iso20000-incident-management/index.md) — Establish incident and service request management for ISO/IEC 20000-1:2011 Clause 8.1 -- incident lifecycle, priority matrix, escalation procedures, major incident handling, and service request …
- [ITIL 4 Incident Management](https://rakenne.app/skills/itil4-incident-management/index.md) — Draft and maintain ITIL 4 Incident Management practice documentation and artifacts aligned to the Service Value System.

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