# Skills tagged "ISO 20000" 22 skills with this tag. URL: https://rakenne.app/skill-tags/iso-20000/index.md - [ISO 20000 Budgeting and Accounting for IT Services](https://rakenne.app/skills/iso20000-budgeting-accounting/index.md) — Establish budgeting and accounting for IT services per ISO/IEC 20000-1:2011 Clause 6.4. Creates service cost models with cost categories, allocation methods, budgeting cycles, and per-service cost … - [ISO 20000 Business Relationship Management](https://rakenne.app/skills/iso20000-business-relationship/index.md) — Establish business relationship management for ISO/IEC 20000-1:2011 Clause 7.1 -- customer relationships, satisfaction measurement, complaint handling, and communication planning. - [ISO 20000 Capacity Management](https://rakenne.app/skills/iso20000-capacity-management/index.md) — Create the capacity management plan for ISO/IEC 20000-1:2011 Clause 6.5. Identifies capacity-critical resources per service, documents baselines and utilization, forecasts demand, defines thresholds … - [ISO 20000 Gap Assessment](https://rakenne.app/skills/iso20000-gap-assessment/index.md) — Assess current service management maturity against all ISO/IEC 20000-1:2011 requirements (Clauses 4-9). Evaluates 15 clause areas on a 0-5 maturity scale, documents gaps with remediation actions, and … - [ISO 20000 Incident and Service Request Management](https://rakenne.app/skills/iso20000-incident-management/index.md) — Establish incident and service request management for ISO/IEC 20000-1:2011 Clause 8.1 -- incident lifecycle, priority matrix, escalation procedures, major incident handling, and service request … - [ISO 20000 Information Security Management](https://rakenne.app/skills/iso20000-information-security/index.md) — Establish information security management for the SMS per ISO/IEC 20000-1:2011 Clause 6.6. Defines the information security policy, identifies security controls mapped to services, establishes … - [ISO 20000 Internal Audit (Clause 4.5.4.2)](https://rakenne.app/skills/iso20000-internal-audit/index.md) — Plan and execute SMS internal audits for ISO/IEC 20000-1:2011. Create annual audit programs, plan individual engagements, document findings with classifications (Major NC, Minor NC, Observation, OFI), … - [ISO 20000 Management Review (Clause 4.5.5)](https://rakenne.app/skills/iso20000-management-review/index.md) — Prepare and conduct management review of the SMS for ISO/IEC 20000-1:2011. Compile all required review inputs per Clause 4.5.5, document decisions with owners and dates, track improvement actions, and … - [ISO 20000 Monitoring and Measurement (Clause 4.5.4.1)](https://rakenne.app/skills/iso20000-monitoring-measurement/index.md) — Define monitoring, measurement, and review framework for the SMS per ISO/IEC 20000-1:2011. Establish KPIs for all SMS process areas (Clauses 4-9), define measurement methods and targets, create CAPA … - [ISO 20000 Organization Profile](https://rakenne.app/skills/iso20000-organization-profile/index.md) — Build and validate a shared organization profile for ISO/IEC 20000-1:2011 certification. Captures organizational facts (service provider type, locations, departments, technology, roles, maturity) that … - [ISO 20000 Problem Management](https://rakenne.app/skills/iso20000-problem-management/index.md) — Establish problem management for ISO/IEC 20000-1:2011 Clause 8.2 -- root cause analysis, known error database, proactive problem identification, and integration with incident and change management. - [ISO 20000 Service Catalog](https://rakenne.app/skills/iso20000-service-catalog/index.md) — Create and validate the service catalog for ISO/IEC 20000-1:2011. Lists all services with owners, customers, SLA references, criticality, and dependency mappings. Service catalog validator checks … - [ISO 20000 Service Continuity and Availability Management](https://rakenne.app/skills/iso20000-service-continuity-availability/index.md) — Create service continuity and availability management plans for ISO/IEC 20000-1:2011 Clause 6.3. Guides business impact analysis, RTO/RPO definition, continuity strategies, availability targets, … - [ISO 20000 Service Level Management](https://rakenne.app/skills/iso20000-service-level-management/index.md) — Create and manage service level agreements (SLAs), operational level agreements (OLAs), and underpinning contracts for ISO/IEC 20000-1:2011 Clause 6.1. Defines service targets, measurement methods, … - [ISO 20000 Service Management Plan](https://rakenne.app/skills/iso20000-service-management-plan/index.md) — Create and validate the service management plan for ISO/IEC 20000-1:2011 per Clause 4.5.2. Covers SMS objectives, governance structure, PDCA approach for each process area, resource planning, … - [ISO 20000 Service Reporting](https://rakenne.app/skills/iso20000-service-reporting/index.md) — Define the service reporting framework for ISO/IEC 20000-1:2011 Clause 6.2. Establishes report types, audiences, frequency, data sources, and templates for service performance reporting. Validates the … - [ISO 20000 SMS Scope Definition](https://rakenne.app/skills/iso20000-sms-scope/index.md) — Define and validate the SMS scope for ISO/IEC 20000-1:2011 certification per Clause 4.5.1. Identifies which services, processes, locations, and organizational units are within the service management … - [ISO 20000 Supplier Management](https://rakenne.app/skills/iso20000-supplier-management/index.md) — Establish supplier management for ISO/IEC 20000-1:2011 Clause 7.2 -- supplier identification, criticality classification, contract requirements, performance monitoring, and governance of outsourced … - [ISO 20000-1 Change Management (Clause 9.2)](https://rakenne.app/skills/iso20000-change-management/index.md) — Establish change management for ISO/IEC 20000-1:2011 Clause 9.2. Define change types, lifecycle stages, CAB structure, emergency procedures, and process integrations. - [ISO 20000-1 Configuration Management (Clause 9.1)](https://rakenne.app/skills/iso20000-configuration-management/index.md) — Establish configuration management and the CMDB for ISO/IEC 20000-1:2011 Clause 9.1. Define CI types, attributes, naming conventions, CMDB structure, CI lifecycle, and verification procedures. - [ISO 20000-1 Design and Transition of New or Changed Services (Clause 5)](https://rakenne.app/skills/iso20000-design-transition/index.md) — Establish the design and transition process for new or changed services per ISO/IEC 20000-1:2011 Clause 5. Define service design lifecycle, acceptance criteria, transition planning, and process … - [ISO 20000-1 Release and Deployment Management (Clause 9.3)](https://rakenne.app/skills/iso20000-release-management/index.md) — Establish release and deployment management for ISO/IEC 20000-1:2011 Clause 9.3. Define release types, deployment procedures, acceptance criteria, and rollback procedures. --- Back to [All Tags](https://rakenne.app/skill-tags/) | [Skill Library](https://rakenne.app/skills/)