# Skills tagged "ITSM"

5 skills with this tag.

URL: https://rakenne.app/skill-tags/itsm/index.md

- [ISO 20000 Incident and Service Request Management](https://rakenne.app/skills/iso20000-incident-management/index.md) — Establish incident and service request management for ISO/IEC 20000-1:2011 Clause 8.1 -- incident lifecycle, priority matrix, escalation procedures, major incident handling, and service request …
- [ISO 20000 Problem Management](https://rakenne.app/skills/iso20000-problem-management/index.md) — Establish problem management for ISO/IEC 20000-1:2011 Clause 8.2 -- root cause analysis, known error database, proactive problem identification, and integration with incident and change management.
- [ISO 20000-1 Change Management (Clause 9.2)](https://rakenne.app/skills/iso20000-change-management/index.md) — Establish change management for ISO/IEC 20000-1:2011 Clause 9.2. Define change types, lifecycle stages, CAB structure, emergency procedures, and process integrations.
- [ISO 20000-1 Configuration Management (Clause 9.1)](https://rakenne.app/skills/iso20000-configuration-management/index.md) — Establish configuration management and the CMDB for ISO/IEC 20000-1:2011 Clause 9.1. Define CI types, attributes, naming conventions, CMDB structure, CI lifecycle, and verification procedures.
- [ISO 20000-1 Release and Deployment Management (Clause 9.3)](https://rakenne.app/skills/iso20000-release-management/index.md) — Establish release and deployment management for ISO/IEC 20000-1:2011 Clause 9.3. Define release types, deployment procedures, acceptance criteria, and rollback procedures.

---

Back to [All Tags](https://rakenne.app/skill-tags/) | [Skill Library](https://rakenne.app/skills/)