# Skills tagged "KPIs"

2 skills with this tag.

URL: https://rakenne.app/skill-tags/kpis/index.md

- [ISO 20000 Monitoring and Measurement (Clause 4.5.4.1)](https://rakenne.app/skills/iso20000-monitoring-measurement/index.md) — Define monitoring, measurement, and review framework for the SMS per ISO/IEC 20000-1:2011. Establish KPIs for all SMS process areas (Clauses 4-9), define measurement methods and targets, create CAPA …
- [ISO 20000 Service Reporting](https://rakenne.app/skills/iso20000-service-reporting/index.md) — Define the service reporting framework for ISO/IEC 20000-1:2011 Clause 6.2. Establishes report types, audiences, frequency, data sources, and templates for service performance reporting. Validates the …

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