Problem Management
Skill packages tagged with “Problem Management”
ISO 20000 Problem Management
Establish problem management for ISO/IEC 20000-1:2011 Clause 8.2 -- root cause analysis, known error database, proactive problem identification, and integration with incident and change management.
ITIL 4 Problem Management
Draft and maintain ITIL 4 Problem Management practice documentation and artifacts aligned to the Service Value System.