Service Continuity

Skill packages tagged with “Service Continuity”

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ISO 20000 Service Continuity and Availability Management

Create service continuity and availability management plans for ISO/IEC 20000-1:2011 Clause 6.3. Guides business impact analysis, RTO/RPO definition, continuity strategies, availability targets, disaster recovery procedures, and testing schedules. Validates the continuity-availability register for completeness.

    ISO 20000 SMS Service Continuity Availability BCP IT Service Management
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