Service Level Management
Skill packages tagged with “Service Level Management”
ISO 20000 Service Level Management
Create and manage service level agreements (SLAs), operational level agreements (OLAs), and underpinning contracts for ISO/IEC 20000-1:2011 Clause 6.1. Defines service targets, measurement methods, reporting frequency, and SLA review processes. Validates the SLA register for completeness and service catalog alignment.
ITIL 4 Service Level Management
Draft and maintain ITIL 4 Service Level Management practice documentation and artifacts aligned to the Service Value System.