Service Provider
Skill packages tagged with “Service Provider”
eSCM-SP Capability Level Justification
Draft capability level justification and evidence for eSCM-SP levels 1–5; evidence map and narrative for assessment or assurance.
eSCM-SP Contracting
Document eSCM-SP Contracting capability area: contracts, change control, obligations, dispute resolution; procedures and evidence for assessment.
eSCM-SP Knowledge Management
Document eSCM-SP Knowledge Management capability area: knowledge capture, reuse, transfer; procedures and evidence for assessment.
eSCM-SP People Management
Document eSCM-SP People Management capability area: staffing, competencies, training, workforce planning; procedures and evidence for assessment.
eSCM-SP Performance Management
Document eSCM-SP Performance Management capability area: metrics, SLAs, reporting, corrective action; procedures and evidence for assessment.
eSCM-SP Practice Coverage
Document eSCM-SP practice coverage by capability area and lifecycle phase; procedures, evidence, and artifacts for assessment or due diligence.
eSCM-SP Relationship Management
Document eSCM-SP Relationship Management capability area: governance, escalation, client communication, satisfaction; procedures and evidence for assessment.
eSCM-SP Service Delivery
Document eSCM-SP Service Delivery capability area: operations, incident and change handling; procedures and evidence for assessment.
eSCM-SP Service Design & Deployment
Document eSCM-SP Service Design & Deployment capability area: design, build, deploy, test, release; procedures and evidence for assessment.
eSCM-SP Service Transfer
Document eSCM-SP Service Transfer capability area: transition in/out, handover, knowledge transfer, acceptance; procedures and evidence for assessment.
eSCM-SP Technology Management
Document eSCM-SP Technology Management capability area: infrastructure, tools, security, continuity, capacity; procedures and evidence for assessment.
eSCM-SP Threat Management
Document eSCM-SP Threat Management capability area: risk identification, assessment, mitigation, business continuity; procedures and evidence for assessment.