SLA
Skill packages tagged with “SLA”
Ecosystem Risk Ranker (CISA CPG 4.1)
Map and rank external dependencies (SaaS, cloud, utilities) essential to a Critical Service. Assigns criticality scores by impact of vendor outage on mission and validates vendor uptime SLAs against the organization's Maximum Allowable Downtime (MAD). Aligned with CISA CPG 4.1 Critical Service Dependency Map.
ISO 20000 Service Level Management
Create and manage service level agreements (SLAs), operational level agreements (OLAs), and underpinning contracts for ISO/IEC 20000-1:2011 Clause 6.1. Defines service targets, measurement methods, reporting frequency, and SLA review processes. Validates the SLA register for completeness and service catalog alignment.
Quality Metric Validator (COBIT APO11)
Define quality standards for IT services and SDLC aligned to COBIT APO11. Suggest quality gates based on Capability Levels. Includes SLA–quality sync check.
SOW & SLA Drafter
Draft professional Statements of Work with Service Level Agreements for B2B engagements. Industry-aware: applies regulatory and compliance sections based on the client's sector (Healthcare, Fintech, SaaS, Government, etc.).