# Skills tagged "SLA"

4 skills with this tag.

URL: https://rakenne.app/skill-tags/sla/index.md

- [Ecosystem Risk Ranker (CISA CPG 4.1)](https://rakenne.app/skills/ecosystem-risk-ranker/index.md) — Map and rank external dependencies (SaaS, cloud, utilities) essential to a Critical Service. Assigns criticality scores by impact of vendor outage on mission and validates vendor uptime SLAs against …
- [ISO 20000 Service Level Management](https://rakenne.app/skills/iso20000-service-level-management/index.md) — Create and manage service level agreements (SLAs), operational level agreements (OLAs), and underpinning contracts for ISO/IEC 20000-1:2011 Clause 6.1. Defines service targets, measurement methods, …
- [Quality Metric Validator (COBIT APO11)](https://rakenne.app/skills/quality-metric-validator/index.md) — Define quality standards for IT services and SDLC aligned to COBIT APO11. Suggest quality gates based on Capability Levels. Includes SLA–quality sync check.
- [SOW & SLA Drafter](https://rakenne.app/skills/general-sow-sla/index.md) — Draft professional Statements of Work with Service Level Agreements for B2B engagements. Industry-aware: applies regulatory and compliance sections based on the client's sector (Healthcare, Fintech, …

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