ASPICE SUP.9 Problem Resolution Management

Overview

Elaborate ASPICE SUP.9 work products: problem resolution procedure, problem reports, and resolution/verification records for Automotive SPICE (VDA PAM 4.0).

Getting Started

Add your source materials to the project workspace, then activate the ASPICE SUP.9 Problem Resolution Management skill. The agent will guide you through the process step by step.

Example Conversation

You: We need to document our problem resolution process and defect reports for SUP.9. We log bugs in Jira but don’t have a formal procedure or verification of closure.

Agent: I’ll help you elaborate SUP.9 work products. I need: (1) How problems are identified (e.g. from testing, reviews, audits) and classified (severity, type); (2) How resolution and closure are done (fix, re-test, who verifies); (3) Any existing defect list to turn into problem reports with resolution and verification. I can draft a problem resolution procedure and a problem report template.

You: We use Jira for bugs; severity is Critical/Major/Minor. We fix, re-test, and the tester closes. We have about 20 open items from integration test.

Agent: I’ve created problem-resolution-procedure.md (identify → record → analyze → resolve → verify → close) and problem-reports.md with a table template (ID, description, severity, source, status, resolution, verification). I’ve added 20 rows from your Jira export — you can fill resolution and verification for each as they’re closed. For assessment, we’ll need at least: description, severity, status, and for closed items resolution summary and verification (e.g. re-test date, result). Should I add a section for root cause analysis for Critical/Major items?

Sample Output Excerpt

Below is a representative excerpt from SUP.9 problem reports and resolution.

Problem resolution procedure (excerpt)

1. Identify and record — Problem ID, description, work product affected, severity (Critical/Major/Minor), source (test, review, audit).
2. Analyze — Root cause for Critical/Major; define resolution (fix, workaround, process change).
3. Resolve and verify — Implement; re-test or re-review; record verifier and date; close when verified.

Problem reports (excerpt)

Validation

This skill does not include extension tools. Validation is performed by following the Validation checklist in the skill workflow: problem resolution procedure is defined; every recorded problem has ID, description, severity, and status; resolved problems have resolution and verification records; closed problems have verification evidence.