# HIQA Complaints Procedure

> Draft or update a complaints procedure for healthcare services aligned with HIQA NSSBH and national complaints guidance.



Tags: HIQA, Ireland, Healthcare, Complaints, Compliance


## Example Prompts

- Draft our complaints procedure for HIQA compliance
- Update our complaints procedure for a primary care service

URL: https://rakenne.app/skills/hiqa-complaints-procedure/index.md

Try this skill: https://rakenne.app/a/?skill=hiqa-complaints-procedure



## Overview

Draft or update a complaints procedure for healthcare services aligned with HIQA NSSBH and national complaints guidance.

## Getting Started

Add your source materials to the project workspace, then activate the *HIQA Complaints Procedure* skill. The agent will guide you through the process step by step.

## Example conversation

**You:** We need a complaints procedure for our primary care service that's HIQA-aligned and mentions the Ombudsman.

**Agent:** I'll use the NSSBH reference (person-centred, accountability). I'll draft a procedure that covers: how to make a complaint (accessible and clear); acknowledgment and response timelines; investigation and response; escalation; learning and improvement; recording; and when the Ombudsman can be contacted. I'll add clear timeframes and responsible roles.

## Output excerpt

### Complaints procedure excerpt

**Making a complaint** — Complaints can be made in person, by phone, in writing, or by email. Contact: [details]. We will acknowledge your complaint within [X] working days and aim to respond fully within [Y] working days.

**Escalation** — If you are not satisfied with our response, you can ask for your complaint to be escalated to [role]. You may also contact the Ombudsman at [reference] once our process is complete.

## Extension and validation

This skill does not include custom validation tools. Elaboration is guided by the skill workflow and reference materials.


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