HIQA Designated Centre Complaints

Overview

Draft or update a complaints procedure for a designated centre aligned with HIQA standards.

Getting Started

Add your source materials to the project workspace, then activate the HIQA Designated Centre Complaints skill. The agent will guide you through the process step by step.

Example conversation

You: We need a complaints procedure for our designated centre for older people that meets HIQA and the regulations.

Agent: I’ll use the NSSBH reference and HIQA Care Standards regulations for designated centres. I’ll draft a procedure covering: how to make a complaint (accessible to residents and families); acknowledgment and timelines; investigation and response; escalation (person in charge, provider); learning; recording; and Ombudsman where applicable. I’ll ensure it’s accessible (e.g. easy-read, advocacy).

Output excerpt

Designated centre complaints procedure excerpt

Making a complaint — Residents, families, or representatives can complain in person, by phone, or in writing. Contact: [person in charge / complaints officer]. We will acknowledge within [X] days and respond within [Y] days. Advocacy support is available [reference].

Escalation — If you are not satisfied, the matter can be escalated to [provider / person in charge]. You may also contact the Ombudsman. A log of all complaints is kept and reviewed for learning.

Extension and validation

This skill does not include custom validation tools. Elaboration is guided by the skill workflow and reference materials.