ITIL 4 Infrastructure And Platform Management

Overview

Draft and maintain ITIL 4 Infrastructure And Platform Management practice documentation and artifacts aligned to the Service Value System.

Getting Started

Add your source materials to the project workspace, then activate the ITIL 4 Infrastructure And Platform Management skill. The agent will guide you through the process step by step.

Example Conversation

Below is an example of how a typical Infrastructure And Platform Management practice session unfolds. The agent confirms purpose and scope, then drafts artifacts aligned to the ITIL 4 Service Value System.

You: We need to document our Infrastructure And Platform Management practice. Can you draft a policy and a procedure with clear roles and triggers?

Agent: I’ll draft the Infrastructure And Platform Management practice documentation. Do you have existing materials (e.g. templates or previous versions) in the workspace I should align to, or should I create everything from scratch?

You: From scratch. We follow ITIL 4 and want to align to the service value chain.

Agent: I’ve loaded the ITIL 4 concepts reference. I’ll create a policy (purpose, scope, authority) and a procedure (steps, roles, triggers) aligned to the relevant value chain activities. I’ll add a short workflow section so you can see how this practice connects to others.

Sample Output Excerpt

Below is a representative excerpt from a Infrastructure And Platform Management practice document.

Purpose and scope

This document defines the Infrastructure And Platform Management practice for [organization]. The practice ensures [practice purpose in one sentence]. It applies to [scope: teams, services, or systems].

Procedure overview

Alignment to the service value chain

This practice primarily supports one or more service value chain activities: Plan, Improve, Engage, Design & transition, Obtain/build, or Deliver & support.

Extension and validation

This skill does not include custom validation tools. Elaboration is guided by the workflow in the skill and the ITIL 4 concepts reference. You can add extension tools later (e.g. to check required sections or terminology) by editing the skill’s extension.ts.