NDIS Provider Quality Audit

NDIS Australia Disability Services Compliance Quality and Safeguards Commission Policy and Procedures

Overview

Elaborate and validate the Provider Policy & Procedures manual for NDIS registration in Australia. Ensures the Reportable Incidents procedure includes the mandatory 24-hour notification to the NDIS Quality and Safeguards Commission and covers required incident types. Works alongside NDIS Practice Standardizer for Core Module alignment.

Validation tool

validate_reportable_incidents_procedure — Checks that the Reportable Incidents procedure states the mandatory 24-hour notification to the NDIS Commission, references the Commission portal or Immediate Notification Form, and covers required reportable types (death, serious injury, abuse, neglect, assault, sexual misconduct). Run it on the procedure (or full manual) after drafting or updating to catch missing mandatory elements before submission.

Example

You: We’re preparing our Provider Policy & Procedures for NDIS registration. I’ve drafted the Reportable Incidents procedure in policies/reportable_incidents.md. Can you check it meets the Commission’s 24-hour rule?
Agent: I’ll run the Reportable Incidents compliance checker. (Runs the validator.) The check shows the 24-hour requirement and Commission notification are present. Two reportable types are mentioned; consider explicitly listing death, serious injury, assault, and sexual misconduct. I can suggest wording from the reference doc if you want.

Excerpt of a generated document

The following is an excerpt from a Reportable Incidents procedure the agent might produce (the validator would confirm the 24-hour rule and Commission reference are present):

## 5. Reportable Incidents

### 5.1 Definition and scope

A reportable incident is an act, omission, or event that must be notified to the NDIS Quality and Safeguards Commission. Reportable incidents include:

- **Death** of a person with disability who was receiving supports or services from the provider
- **Serious injury** of a person with disability
- **Abuse** or **neglect** of a person with disability
- **Unlawful sexual or physical contact** with, or **assault** of, a person with disability
- **Sexual misconduct** against, or in the presence of, a person with disability (including grooming)

### 5.2 Notification to the Commission

The provider must notify the NDIS Quality and Safeguards Commission of any reportable incident **within 24 hours** of the provider becoming aware of the incident. Notification is submitted via the NDIS Commission Portal using the Immediate Notification Form.

Where the incident involves unauthorised use of restrictive practices and has not resulted in harm, the provider must submit the required notification within 5 business days; if harm has occurred, the 24-hour rule applies.

Getting Started

Add your Policy & Procedures draft (or Reportable Incidents section) to the project workspace, then activate the NDIS Provider Quality Audit skill. Use the ndis_practice_standardizer skill in the same project to align policies with the Core Module of the NDIS Practice Standards.