Skill Packages
Browse ready-made AI workflow skills for document elaboration, review, and structuring.
ISO 20000 Service Continuity and Availability Management
Create service continuity and availability management plans for ISO/IEC 20000-1:2011 Clause 6.3. Guides business impact analysis, RTO/RPO definition, continuity strategies, availability targets, disaster recovery procedures, and testing schedules. Validates the continuity-availability register for completeness.
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Create and manage service level agreements (SLAs), operational level agreements (OLAs), and underpinning contracts for ISO/IEC 20000-1:2011 Clause 6.1. Defines service targets, measurement methods, reporting frequency, and SLA review processes. Validates the SLA register for completeness and service catalog alignment.
Learn MoreISO 20000 Service Management Plan
Create and validate the service management plan for ISO/IEC 20000-1:2011 per Clause 4.5.2. Covers SMS objectives, governance structure, PDCA approach for each process area, resource planning, documentation framework, risk management, and implementation timeline. SMS plan validator checks all required elements are present.
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Define the service reporting framework for ISO/IEC 20000-1:2011 Clause 6.2. Establishes report types, audiences, frequency, data sources, and templates for service performance reporting. Validates the service reports register for completeness.
Learn MoreISO 20000 SMS Scope Definition
Define and validate the SMS scope for ISO/IEC 20000-1:2011 certification per Clause 4.5.1. Identifies which services, processes, locations, and organizational units are within the service management system boundary. Scope completeness checker validates required sections including exclusions and interfaces.
Learn MoreISO 20000 Supplier Management
Establish supplier management for ISO/IEC 20000-1:2011 Clause 7.2 -- supplier identification, criticality classification, contract requirements, performance monitoring, and governance of outsourced processes.
Learn MoreISO 20000-1 Change Management (Clause 9.2)
Establish change management for ISO/IEC 20000-1:2011 Clause 9.2. Define change types, lifecycle stages, CAB structure, emergency procedures, and process integrations.
Learn MoreISO 20000-1 Configuration Management (Clause 9.1)
Establish configuration management and the CMDB for ISO/IEC 20000-1:2011 Clause 9.1. Define CI types, attributes, naming conventions, CMDB structure, CI lifecycle, and verification procedures.
Learn MoreISO 20000-1 Design and Transition of New or Changed Services (Clause 5)
Establish the design and transition process for new or changed services per ISO/IEC 20000-1:2011 Clause 5. Define service design lifecycle, acceptance criteria, transition planning, and process integrations.
Learn MoreISO 20000-1 Release and Deployment Management (Clause 9.3)
Establish release and deployment management for ISO/IEC 20000-1:2011 Clause 9.3. Define release types, deployment procedures, acceptance criteria, and rollback procedures.
Learn MoreISO 27001 Asset Inventory & Classification Register
Build and validate an Asset Inventory & Classification Register for ISO 27001:2022 Control A.5.9. Catalog information assets with Ownership and Classification (Public, Internal, Confidential, Restricted), suggest classification from sensitivity descriptions, and verify that every asset has a named Information Owner and that Confidential/Restricted assets have handling procedures.
Learn MoreISO 27001 Awareness and Training Plan
Create, validate, and maintain the ISO 27001:2022 awareness and training plan per Clauses 7.2 (Competence), 7.3 (Awareness), and Annex A control A.6.3. Defines target audiences with role-based training requirements, training modules, delivery methods, annual schedule with quarterly phishing simulations, and effectiveness evaluation metrics. Validates section completeness, audience coverage, and schedule gaps. Produces a standalone audit-ready training plan document.
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