Skill Packages
Browse ready-made AI workflow skills for document elaboration, review, and structuring.
ISO 17025 Request, Tender & Contract Review
Build and validate a procedure for reviewing requests, tenders, and contracts per ISO/IEC 17025:2017 Clause 7.1. Ensures the laboratory confirms capability, selects appropriate methods, and communicates with customers before accepting work. Covers new and repeat requests, amendments, subcontracting decisions, and dispute resolution. Extension tool validates completeness of all required procedural elements.
Learn MoreISO 17025 Risk, Opportunity & Corrective Action Management
Identify and manage laboratory risks and opportunities per ISO/IEC 17025:2017 Clauses 8.5–8.7. Produces a scored risk register, corrective action procedure with root cause analysis, and CAPA tracking log. Risk register validator checks entry completeness and scoring; corrective action tracker validates procedure elements from trigger through effectiveness verification.
Learn MoreISO 17025 Sampling & Test Item Handling
Build and validate sampling plans (Clause 7.3) and test/calibration item handling procedures (Clause 7.4) per ISO/IEC 17025:2017. Covers sampling methodology with statistical basis, sample receipt and registration, unique identification systems, condition assessment, handling to prevent damage and contamination, storage conditions, preparation, retention, and disposal. Extension tools validate sampling plan completeness and item handling procedure compliance.
Learn MoreISO 17025 Technical Records
Establish technical records and data management procedures per ISO/IEC 17025:2017 Clauses 7.5 and 7.11. Covers recording requirements (date, personnel, equipment, conditions, observations, calculations), correction procedures (single-line strike), original observation preservation, data integrity controls, LIMS/software validation, electronic record management with audit trails, and data retention policies.
Learn MoreISO 17025 Validity of Results
Design and validate a quality assurance program per ISO/IEC 17025:2017 Clause 7.7. Covers internal QC techniques (CRMs, replicates, spikes, blanks), proficiency testing and inter-laboratory comparisons, control chart monitoring (Shewhart, CUSUM), out-of-control response procedures, and performance evaluation using z-scores and En numbers. Validates QC program completeness and PT/ILC coverage for all accredited methods.
Learn MoreISO 20000 Budgeting and Accounting for IT Services
Establish budgeting and accounting for IT services per ISO/IEC 20000-1:2011 Clause 6.4. Creates service cost models with cost categories, allocation methods, budgeting cycles, and per-service cost breakdowns. Validates the service costs register for completeness.
Learn MoreISO 20000 Business Relationship Management
Establish business relationship management for ISO/IEC 20000-1:2011 Clause 7.1 -- customer relationships, satisfaction measurement, complaint handling, and communication planning.
Learn MoreISO 20000 Capacity Management
Create the capacity management plan for ISO/IEC 20000-1:2011 Clause 6.5. Identifies capacity-critical resources per service, documents baselines and utilization, forecasts demand, defines thresholds with trigger actions, and plans capacity upgrades. Validates the capacity plan register for completeness.
Learn MoreISO 20000 Gap Assessment
Assess current service management maturity against all ISO/IEC 20000-1:2011 requirements (Clauses 4-9). Evaluates 15 clause areas on a 0-5 maturity scale, documents gaps with remediation actions, and produces a prioritized remediation roadmap. Gap assessment validator ensures all clause areas are covered and findings are complete.
Learn MoreISO 20000 Incident and Service Request Management
Establish incident and service request management for ISO/IEC 20000-1:2011 Clause 8.1 -- incident lifecycle, priority matrix, escalation procedures, major incident handling, and service request fulfillment.
Learn MoreISO 20000 Information Security Management
Establish information security management for the SMS per ISO/IEC 20000-1:2011 Clause 6.6. Defines the information security policy, identifies security controls mapped to services, establishes security incident management, and documents ISO 27001 alignment. Validates the security controls register for domain coverage and service mapping.
Learn MoreISO 20000 Internal Audit (Clause 4.5.4.2)
Plan and execute SMS internal audits for ISO/IEC 20000-1:2011. Create annual audit programs, plan individual engagements, document findings with classifications (Major NC, Minor NC, Observation, OFI), and prepare corrective action plans.
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