Skill Packages
Browse ready-made AI workflow skills for document elaboration, review, and structuring.
ISO 20000 Management Review (Clause 4.5.5)
Prepare and conduct management review of the SMS for ISO/IEC 20000-1:2011. Compile all required review inputs per Clause 4.5.5, document decisions with owners and dates, track improvement actions, and produce the management review report.
Learn MoreISO 20000 Monitoring and Measurement (Clause 4.5.4.1)
Define monitoring, measurement, and review framework for the SMS per ISO/IEC 20000-1:2011. Establish KPIs for all SMS process areas (Clauses 4-9), define measurement methods and targets, create CAPA tracking, and set up effectiveness reviews.
Learn MoreISO 20000 Organization Profile
Build and validate a shared organization profile for ISO/IEC 20000-1:2011 certification. Captures organizational facts (service provider type, locations, departments, technology, roles, maturity) that feed into SMS scope, service catalog, gap assessment, and service management planning. Profile completeness checker validates all required sections.
Learn MoreISO 20000 Problem Management
Establish problem management for ISO/IEC 20000-1:2011 Clause 8.2 -- root cause analysis, known error database, proactive problem identification, and integration with incident and change management.
Learn MoreISO 20000 Service Catalog
Create and validate the service catalog for ISO/IEC 20000-1:2011. Lists all services with owners, customers, SLA references, criticality, and dependency mappings. Service catalog validator checks required fields, duplicate IDs, and orphan dependencies. Feeds into service level management, business relationship management, and capacity planning.
Learn MoreISO 20000 Service Continuity and Availability Management
Create service continuity and availability management plans for ISO/IEC 20000-1:2011 Clause 6.3. Guides business impact analysis, RTO/RPO definition, continuity strategies, availability targets, disaster recovery procedures, and testing schedules. Validates the continuity-availability register for completeness.
Learn MoreISO 20000 Service Level Management
Create and manage service level agreements (SLAs), operational level agreements (OLAs), and underpinning contracts for ISO/IEC 20000-1:2011 Clause 6.1. Defines service targets, measurement methods, reporting frequency, and SLA review processes. Validates the SLA register for completeness and service catalog alignment.
Learn MoreISO 20000 Service Management Plan
Create and validate the service management plan for ISO/IEC 20000-1:2011 per Clause 4.5.2. Covers SMS objectives, governance structure, PDCA approach for each process area, resource planning, documentation framework, risk management, and implementation timeline. SMS plan validator checks all required elements are present.
Learn MoreISO 20000 Service Reporting
Define the service reporting framework for ISO/IEC 20000-1:2011 Clause 6.2. Establishes report types, audiences, frequency, data sources, and templates for service performance reporting. Validates the service reports register for completeness.
Learn MoreISO 20000 SMS Scope Definition
Define and validate the SMS scope for ISO/IEC 20000-1:2011 certification per Clause 4.5.1. Identifies which services, processes, locations, and organizational units are within the service management system boundary. Scope completeness checker validates required sections including exclusions and interfaces.
Learn MoreISO 20000 Supplier Management
Establish supplier management for ISO/IEC 20000-1:2011 Clause 7.2 -- supplier identification, criticality classification, contract requirements, performance monitoring, and governance of outsourced processes.
Learn MoreISO 20000-1 Change Management (Clause 9.2)
Establish change management for ISO/IEC 20000-1:2011 Clause 9.2. Define change types, lifecycle stages, CAB structure, emergency procedures, and process integrations.
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