PMBOK Quality Management

Overview

The PMBOK Quality Management skill supports the elaboration of documents for the Quality Management knowledge area — incorporating the organization’s quality policy regarding planning, managing, and controlling project and product quality requirements to meet stakeholder expectations. It covers quality management plans with cost of quality frameworks, measurable quality metrics tied to acceptance criteria, quality checklists for deliverable inspection, test and inspection plans with entry/exit criteria, quality audit reports with non-conformity classification, and quality improvement reports using analytical tools such as Pareto analysis, Ishikawa (cause-and-effect) diagrams, control charts, and histograms.

Getting Started

Upload your project scope statement, acceptance criteria, or existing quality documentation to the workspace and activate the PMBOK Quality Management skill. The agent will ask about the industry (to identify applicable standards like ISO 9001, ISO 13485, CMMI), organizational quality policies, and cost of quality approach. It then produces documents that tie quality metrics directly to acceptance criteria, ensuring every quality control activity has a clear purpose and measurement method.

Example Conversation

Below is an example of a typical session producing a quality audit report for a manufacturing project. The agent structures findings, classifies non-conformities, and recommends corrective actions.

You: We just completed a quality audit of our new product assembly line. I have the audit notes in quality/audit_notes.md. We audited against ISO 9001:2015 and our internal QMS procedures. There were several findings — can you structure this into a proper audit report?

Agent: I’ve read the audit notes. I’ll structure them into a formal quality audit report. Let me confirm some details:

1. What was the audit scope — which processes or departments were audited?
2. Who conducted the audit (internal audit team, external auditor)?
3. What is the product line being assembled?

You: Scope: incoming inspection, assembly, and final testing for our Model X-200 industrial sensor. Internal audit team led by our QA Manager, Elena Vasquez. Three auditors over two days.

Agent: I’ve structured the audit report. Here’s the summary:

• Audit scope: 3 processes (incoming inspection, assembly, final testing) for Model X-200
• Findings: 8 total — 1 major non-conformity, 3 minor non-conformities, 2 observations, 2 conformities (best practices)
• Major NC: Calibration records for torque wrenches in Assembly Station 3 were expired — 2 of 5 wrenches had calibrations overdue by 45 days (ISO 9001:2015, clause 7.1.5 — Monitoring and measuring resources)
• Root cause (major NC): Calibration tracking spreadsheet was not updated after maintenance department reorganization; no automated reminder system
• Best practices identified: Final testing station has excellent traceability — every test result linked to serial number, operator, and environmental conditions

Corrective action recommendations include timelines and owners. I’ve flagged the major NC as requiring a 30-day corrective action response with effectiveness verification at 90 days. The full report is saved in output/quality_audit_report.md.

Document Excerpt

Below is a representative excerpt from a quality audit report drafted with the skill.

Quality Audit Report — Excerpt

Project: Model X-200 Industrial Sensor Production Audit Standard: ISO 9001:2015, Internal QMS Procedures (QP-100 series) Audit Date: 2027-03-10 to 2027-03-11 Lead Auditor: Elena Vasquez, QA Manager

Findings Summary

Corrective Action Plan (Major NC — F-01)

This excerpt is illustrative. Final content must reflect the specific project’s quality standards, audit findings, and organizational procedures.