Quality Metric Validator (COBIT APO11)

Overview

Define quality standards for IT services and SDLC aligned to COBIT APO11. Suggest quality gates based on Capability Levels. Includes SLA–quality sync check.

Example Conversation

You: Our SLAs promise 99.9% uptime and 4-hour response for P1. I need a Quality Management Plan that matches those commitments and quality gates for the SDLC.

Agent: I’ll draft the Quality Management Plan with internal thresholds that match or exceed your SLAs (99.9% uptime, 4h response), plus quality gates for the SDLC (e.g. test coverage, defect rates), then run sla_quality_sync.

Agent: Created quality-plan-apo11.md. Running sla_quality_sync (plan + SLA doc)…

Agent: PASS — SLA metrics (99.9%, 4h) have matching or stricter thresholds in the plan (internal target 99.95%, 3h response). Plan and SLA are in sync. I’ve also added a short PDCA/continuous improvement section.

What the Tools Validate

sla_quality_sync ensures the Quality Management Plan’s thresholds match or exceed the Service Level Agreements promised to customers:

• Inputs: Path to the Quality Management Plan; optional path to a separate SLA document. If no SLA path is given, the tool uses the same document.
• Detection: Extracts SLA metrics (e.g. uptime %, response time) and quality plan thresholds (target/ minimum uptime, response time) from both documents.
• Rule: For every SLA commitment, the plan should have a matching or stricter threshold (e.g. SLA 99.9% → plan ≥ 99.9%). FAIL if SLA metrics exist but plan thresholds are missing or lower.
• Output: PASS if plan and SLA are in sync (or no SLA to compare); FAIL with guidance to align plan thresholds to SLAs (APO11).

Output Excerpt

Quality Plan (excerpt):

## Service quality thresholds (APO11)

- **Availability:** Internal target 99.95% (SLA 99.9%).
- **P1 response time:** Internal target 3 hours (SLA 4 hours).
- **SDLC quality gates:** Unit test coverage ≥ 80%; no critical defects open at release.
- **PDCA:** Quarterly review of metrics and improvement actions.

sla_quality_sync report (excerpt):

=== SLA QUALITY SYNC (APO11) ===
Result: PASS

Quality Plan: quality-plan-apo11.md. SLA: slas.md.
SLA metrics found: 2 (e.g. 99.9, 4).
Quality plan thresholds found: 2.
Plan and SLA are in sync (or no SLA to compare).
SLA–quality sync OK.

Getting Started

Add your SLA document (or commitments) and any existing quality or SDLC standards to the project workspace, then activate the Quality Metric Validator (COBIT APO11) skill. The agent will draft the plan and run sla_quality_sync; align thresholds and re-run until in sync.